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Acceptable use

What the Genesys Brain services may not be used for. It applies to every product once available, and to this website.

Last updated
13 November 2026
Applies to
Every Genesys Brain service
Terms of servicePrivacy policyCookies and storageAcceptable useAI Act statementAccessibilityLegal notice

On this page

  1. Why we have this policy
  2. You may not use our services to
  3. If you see a breach
  4. What we may do
  5. Changes

Why we have this policy

Our products are built to keep personal data private. That only works if they are not turned against the people whose data they hold, against the law, or against the services themselves. This policy is part of the terms of each product.

You may not use our services to

Break the law or harm people

  • do anything illegal where you are or where we are, or help someone else do it;
  • harass, threaten, defame or stalk anyone, or incite violence or hatred;
  • create, store or share sexual content involving minors, of any kind, real or generated;
  • create or share sexual or intimate images, video or audio of a real person without their consent, including generated ones;
  • defraud people, impersonate someone, or pass off generated content as a real person's words where that misleads.

Use AI in ways the law forbids

  • any practice prohibited by Article 5 of the EU Artificial Intelligence Act, including manipulation that causes significant harm, exploiting people's vulnerabilities, social scoring, predicting crimes from profiling alone, building facial recognition databases by untargeted scraping, and inferring emotions in a workplace or school;
  • making decisions about people's access to employment, education, credit, insurance, housing, essential services or legal rights, unless a person reviews each decision and you meet the laws that govern such decisions;
  • giving medical, legal or financial advice to others as if it came from a qualified professional.

Handle other people's data without a right to

  • add personal data about other people that you have no lawful basis to process;
  • add special categories of data about others (health, beliefs, sexuality and the like) without their explicit consent or another basis the law allows;
  • use our services to profile, track or identify people who have not agreed to it.

Attack the services

  • try to read data, keys or content you have not been given, or undo the masking of data that is not yours;
  • get around a policy, a limit or a security measure, or share credentials;
  • probe, scan or test the security of our services without our written permission;
  • send malware, or load that harms the service for others;
  • scrape, copy or resell the services, or use them to build a competing model from their output.

Infringe rights

  • add content you have no right to use, or that infringes someone's copyright, trademark or other rights.

If you see a breach

Report illegal content or a breach of this policy to contact@genesysbrain.com, and security problems to security@genesysbrain.com. Say what it is, where it is and why you think it breaks the law or this policy. We will look at each report, act without undue delay and tell you what we decided.

What we may do

If an account breaks this policy we may remove content, limit or suspend the service or close the account, depending on how serious the breach is. We will tell the person affected why, and how to contest the decision, unless the law or a risk of harm prevents it. Where the law requires, we report to the authorities.

Changes

We may update this policy as the law and our products change. The version on this page, with its date, applies.

AI infrastructure, private by design. Everything has an origin.

Infrastructure

  • Privacy
  • Memory
  • Context
  • Masking
  • Routing
  • Build on it
  • CLI

Company

  • About
  • Privacy approach
  • Compliance
  • Status

Legal

  • Terms of service
  • Privacy policy
  • Cookies and storage
  • Acceptable use
  • AI Act statement
  • Accessibility
  • Legal notice

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